Refund policy

Return & Refund Policy – GleamGo

Last Updated: November 5, 2026

At GleamGo, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, labels, and accessories.

  • You provide your order number or proof of purchase.

  • The product is not damaged due to misuse or improper handling by the customer.

Products that are defective, damaged, incorrect, or significantly different from their description may be eligible for a return or refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, washed, or damaged by the customer.

  • Items returned without their original packaging or accessories.

  • Products marked as non-returnable at the time of purchase.

  • Items damaged due to improper use or handling.

These exclusions do not affect any return or refund rights available under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photographs or videos showing the issue.

  • A brief description of the problem.

After reviewing your request, we will arrange an appropriate replacement, return, or refund at no additional cost where applicable.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be initiated to your original payment method wherever possible.

  • Refunds will generally be processed within 5–7 business days after approval.

  • The time taken for the amount to reflect in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, we will coordinate with you to arrange an appropriate refund method.

5. Return Shipping Charges

  • If the return is due to a defective, damaged, or incorrect product, GleamGo will bear the applicable return shipping cost.

  • For eligible return